Acceptance of Terms
By accessing and using the NU SWAN Foods website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason at any time.
- Prices are subject to change without notice
- Payment must be made in full at the time of ordering
- We accept bank transfers as specified during checkout
- Orders will be processed once payment is confirmed
Shipping and Delivery
We aim to process and ship orders within 1-2 business days of payment confirmation.
- Delivery times vary by location and shipping method
- UK orders: 3-5 business days (standard), 1-2 business days (express)
- International orders: 5-10 business days
- Risk of loss and title for items pass to you upon delivery
Returns and Refunds
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
- Returns accepted within 14 days of delivery
- Items must be unused and in original packaging
- Refunds will be processed within 5-7 business days
- Shipping costs for returns are the responsibility of the customer
Product Information
We strive to provide accurate product information, but we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
- Product images are for illustration purposes only
- Actual products may vary slightly from images
- Nutritional information is provided as a guide
- Allergen information is clearly marked on products
Website Use
You agree to use our website only for lawful purposes and in accordance with these Terms.
- You must be at least 18 years old to place orders
- You are responsible for maintaining the confidentiality of your account
- You agree not to use the website for any unlawful purpose
- You agree not to interfere with the website's operation
Intellectual Property
The content on this website, including text, graphics, logos, images, and software, is the property of NU SWAN Foods and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
Limitation of Liability
NU SWAN Foods shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the website or services.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the new Terms.
Contact Information
If you have any questions about these Terms of Use, please contact us:
Email: hello@nuswan.shop
Phone: +44 777 123 4567
Address: 123 Health Street, London, UK